Pre-order policy
How do pre-orders work at DMB Collectibles?
What is a pre-order?
With a pre-order you reserve a product before it's officially released. That way you're sure to be among the first to get the newest booster boxes, ETBs and other TCG products. Pre-order products are marked with a label on the product page.
Payment
You pay immediately when placing the pre-order. This guarantees that the product is reserved for you. The full amount is charged at once.
Shipping
Pre-order items are shipped as soon as they're available, on or shortly after the official release date. You'll receive an email with track & trace as soon as your order is on its way.
Mixed orders
If you combine both pre-order and regular products in one order, the entire order is shipped once all products are available. Want to receive the regular products sooner? Then place two separate orders.
Cancellation
Pre-orders can be cancelled up to 24 hours before the expected release date. To do so, contact us at [email protected]. After cancellation the full amount is refunded within 5 working days.
Price guarantee
If the price of a pre-order product drops before the release date, you automatically pay the lower price. The difference is refunded to your account. That way you're sure you always pay the best price.