Warranty

At DMB Collectibles you're entitled to a statutory warranty under Dutch law. This means the product must meet what you may reasonably expect of it. If that's not the case, we're happy to help you further.

Sealed products such as booster packs, booster boxes and ETBs cannot be returned once opened. This is due to the nature of the product — once opened, the contents can no longer be considered new. So always check your order carefully before opening.

Received a damaged product? Please contact us within 48 hours of receipt. Include clear photos of the damage, both of the product and the packaging. We'll arrange a suitable solution, such as a replacement or refund.

For manufacturing defects (such as misprints or missing cards) we'll help you file a claim with the manufacturer. Most TCG manufacturers have their own replacement policy. We'll guide you through the process and make sure your claim is submitted correctly.

For warranty matters you can reach us at [email protected]. Always include your order number and, if possible, add photos. We respond within 24 hours on working days.