Terms & Conditions

Article 1 — Definitions

In these terms and conditions, the following definitions apply:

• DMB Collectibles: the webshop operated by DMB Collectibles, established in Nederland, reachable at www.dmbcollectibles.com and by email at [email protected].
• Customer: any natural person or legal entity that places an order with DMB Collectibles.
• Agreement: the purchase agreement concluded between DMB Collectibles and the customer after an order is placed.
• Product: all items offered through the DMB Collectibles webshop, including but not limited to Trading Card Game products, accessories and related items.

Article 2 — Applicability

1. These terms and conditions apply to every offer from DMB Collectibles and to every agreement concluded between DMB Collectibles and the customer.
2. By placing an order, the customer indicates acceptance of these terms and conditions.
3. DMB Collectibles reserves the right to amend these terms. The most current version is always available on the website.

Article 3 — Offers and prices

1. All prices in the webshop are in euros and include VAT, unless stated otherwise.
2. Shipping costs are calculated separately and are shown before the order is completed.
3. DMB Collectibles reserves the right to change prices. Price changes do not affect orders already placed.
4. Obvious errors in prices or product descriptions are not binding. In the event of an incorrect price, DMB Collectibles will inform the customer and offer the option to cancel the order.
5. Pre-order products are offered subject to availability and final pricing set by the publisher.

Article 4 — Order and agreement

1. An agreement is concluded at the moment the customer receives a confirmation email from DMB Collectibles after payment has been successfully completed.
2. DMB Collectibles reserves the right to refuse or cancel an order in case of suspected fraud, incorrect details or unavailability of the product.
3. If DMB Collectibles cancels an order, the amount paid will be refunded in full.

Article 5 — Payment

1. Payment is processed through the payment provider Mollie. The following payment methods are supported: iDEAL, credit card and Bancontact.
2. The order is only processed after full payment has been received.
3. If a payment fails, the order is not created and any reserved products are released again.

Article 6 — Shipping

1. DMB Collectibles strives to process and ship orders as quickly as possible.
2. Expected delivery times: Netherlands 1-3 business days, Belgium 2-5 business days. International shipping takes longer depending on the destination.
3. Shipping costs are calculated based on the delivery address and the weight of the order. The exact costs are shown during the ordering process in accordance with the rates on the website.
4. For pre-order products, the expected release date serves as an indication. DMB Collectibles is not liable for delays caused by the publisher.
5. The risk of damage to or loss of products passes to the customer at the moment of delivery.

Article 7 — Right of withdrawal

1. The customer has the right to dissolve the agreement within 14 days of receiving the product, without giving reasons (cooling-off period).
2. Exception: sealed products such as booster packs, booster boxes and ETBs are excluded from the right of withdrawal once the seal has been broken. This is due to the nature of the product — the contents are random and the value cannot be guaranteed after opening.
3. To exercise the right of withdrawal, the customer must get in touch at [email protected] within the cooling-off period.
4. The product must be returned in its original, undamaged condition and packaging. The costs of return shipping are borne by the customer.
5. After receipt and inspection of the returned product, the purchase amount will be refunded within 14 days.

Article 8 — Warranty

1. DMB Collectibles guarantees that the products delivered comply with the agreement and with the reasonable expectations of the customer based on the product description.
2. Damaged or defective products must be reported within 48 hours of receipt at [email protected], accompanied by photos of the damage.
3. In the case of justified complaints, DMB Collectibles offers, at its discretion, either a replacement of the product or a refund of the purchase amount.
4. The statutory warranty under Dutch consumer law applies in full.

Article 9 — Liability

1. The liability of DMB Collectibles is in all cases limited to the amount the customer paid for the product in question.
2. DMB Collectibles is not liable for indirect damage, consequential damage or lost profits.
3. DMB Collectibles is not liable for damage arising from improper use of the product or from failure to follow instructions.

Article 10 — Complaints

1. Complaints can be submitted at [email protected].
2. DMB Collectibles strives to respond substantively to complaints within 5 business days.
3. If a complaint cannot be resolved satisfactorily, the customer may turn to a recognised disputes committee or the courts.

Article 11 — Applicable law

1. All agreements between DMB Collectibles and the customer are governed exclusively by Dutch law.
2. Disputes will be submitted to the competent court in the district where DMB Collectibles is established, unless the law mandatorily designates another court.